Question 1. I Purchased A Chemistry Book That Came With Your Software, But I Lost The Installation Codes?
Fax the sales receipt from the bookstore that indicates proof of purchase to 617-588-9360 and suggest the call and version variety at the cd-rom, i.E. ChemOffice Ltd 4.Five. Provide an electronic mail address and we can e-mail you a brand new set of codes.
Question 2. What Is Activation And Why Do I Need To Do It?
Activation is new in our 9.0 products. Similar to the manner that Microsoft has implemented Activation in Windows and their Office products, we have applied Activation in our software program to assist prevent the illegal use of our software. The advantage to the consumer is that we are able to be capable of provide you with a higher level of customer support.
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Question three. How Do I Activate My Software?
Once you fill for your name and a legitimate serial wide variety, the “Activate Later”, “Activate over the Internet” and “Activate by way of Phone/Fax/Email” buttons will cross from grayed out to energetic. If for a few reason, you select now not to Activate now, you can choose the Activate Later button and the set up will preserve. However, whenever you release one of the applications mounted, you may see this prompt, because of this entering your name and serial wide variety every time.
If you are connected to the Internet, and have no firewalls running, you could pick the “Activate over Internet” button. If you've got any troubles with Activate over Internet, use the Activate through Phone/Fax/Email instead.
Question four. During The Installation, I Get An Error That The Serial Number Or Registration Code Is Invalid?
If you are simplest installing a serial wide variety and not the license plate, then you definately might see this error. Both codes may be discovered on the ReadMe First card that got here inside the field. You ought to enter each inside the corresponding fields all through the set up.
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Question 5. I Installed Chemdraw Ultra 6.Zero, But When I Launch, Chemdraw, Chem3d And Chemfinder, It Asks Me For The Codes. The Codes Only Work With Chemdraw And Not With Chem3d And Chemfinder?
You have to by no means be triggered for codes whilst launching an utility. You have to handiest be induced for the codes in the course of the set up. The codes are only supposed to work at installation of the ChemDraw Ultra suite. The Chem3D and ChemFinder packages that come with ChemDraw Ultra are version 5.0, where the ChemDraw application is 6.0. The codes are 6.Zero codes, so they will only paintings with ChemDraw at begin up. Try uninstalling the software the usage of the Add/Remove Programs control panel, make sure you are logged on as an Administrator to the gadget, then reinstall the software and retest the packages at the same time as logged on as Administrator.
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Question 6. I Am Being Prompted For Codes, But The Registration Code I Have Does Not Fit In The Space Provided Or I Get A Message Stating That The Codes Are Not Correct?
First, you ought to handiest be brought on for codes at some point of the installation of the software, no longer when launching. If you are being precipitated for codes when launching, then there has been a hassle with the set up. Try uninstalling and reinstalling our software. Make sure you install and release with sufficient get entry to privileges.
If the reg code does now not in shape otherwise you get an mistakes that they do now not suit in the course of the set up, then most in all likelihood you're the use of codes now not appopriate for the installer. Check to make certain that the cd-rom label matches the the outline and model for the codes you've got. The sticky label the codes came on must suggest the product and version.
Question 7. When I Launch The Software, I Always Get Prompted For Codes. It Never Remembers Them?
Make certain you have got full write get admission to to the location you have got hooked up the software program to, in addition to the C Drive. If you do not have full write get entry to at some point of set up, this hassle will arise. You will either want brief full get entry to privileges or you may want to have a community administrator installation the software program for you.
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Question eight. How Do I Activate Biodraw (pathworks)?
When you first release the program, you'll see a licensing and registration dialog field.
Copy and paste the "Host Name" and the "Machine ID" from this registration dialog field into an e mail addressed to pathworks@cambridgesoft.Com We will reply along with your license key that you will paste into the license key subject and then click on at the Start PathWorks button.
Question nine. How Many Activations Do I Get?
You can set off the software program three instances for every license. After that, you may want to contact Customer Service and provide a great reason for inquiring for greater activations. Once we get hold of your request, we are able to look at your activation records, and your motive for greater activations and decide if you are eligible for an increase in activations. As lengthy as you're adhering to the license settlement, increasing your activations have to now not be an trouble.
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Question 10. When I Launch The Software, I Get An Error That The License Has Expired?
You may also have installed our trial software in some unspecified time in the future, which is ready to run out after 2 weeks. Go to the Add/Remove Programs Control Panel. Look for any CambridgeSoft software program and uninstall it. After all CambridgeSoft software has been eliminated, try reinstalling and launching the software you are attempting to use.
Question 11. When I Double Click On A Structure Pasted Into A Word 6 Or Above Document, The Chemdraw Tools Do Not Launch For Editing The Structure?
EGO was the protocol used that could will let you edit structures inside the Word 5.X report. Microsoft has dropped assist of EGO in Word 6 and above. Word 6 and above guide a image linking protocol called OLE. We would like to assist OLE in a future model of ChemDraw for the Mac, but Microsoft does no longer appear to support Macintosh OLE improvement any longer.
Therefore, you'll need to copy and paste among ChemDraw Mac and Word 6.X. We additionally advise contacting Microsoft approximately dropping EGO which most other word processors nonetheless aid.
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Question 12. When I Flip A Structure, The Absolute Stereochemistry Is Not Preserved?
ChemDraw is behaving as designed. The turn command is designed to be graphical, so it's miles flipping the shape. If you need to keep the stereochemistry, use the "Rotate a hundred and eighty degrees Horizontal" or "Rotate 180 ranges Vertical" alternative within the Object menu.
In variations of ChemDraw prior to 9.0, select the structure, hold very own the Alt key, then click on (and maintain) at the Object menu. Now instead of "Flip Horizontal" or "Flip Vertical" it must say "Rotate one hundred eighty ranges Horizontal" and "Rotate 180 tiers Vertical".
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Question 13. I Downloaded The Installer, But When I Try To Run The Installer, I Get A Message Indicating That The Windows Installer May Not Be Valid?
This blunders indicates that there has been a trouble with the download even supposing there has been no signal of a hassle at some point of the down load technique itself. If you get hold of an blunders much like this, please attempt downloading the software again.
Question 14. I Get An Automation Error After I Add The Chemdraw For Excel Add-in?
First, dispose of any of our Add-Ins from Excel. Quit Excel and launch Excel to confirm that the Automation error is long gone. Make positive that once disposing of our Add-Ins, there aren't any lingering ChemDraw, ChemFinder, or ChemOffice menus or toolbars present in Excel. If there are, get rid of them. Now add the ChemDraw for Excel Add-In back and retest. If the trouble nevertheless takes place, get rid of our Add-Ins again and, uninstall our software program the use of the Add-Remove Programs manipulate panel, then reinstall and retest. If the problem still occurs, there can be a trouble with your person account. Try growing a brand new Windows consumer account. Login into Windows with the new user account, deploy our software program and retest.
Question 15. I Have Just Installed Chembio Office 2010 And Have Been Trying To Use Chemdraw 12.Zero In Excel. However Despite Chemdrawexcel12 Being Ticked In The "upload Ins" I Can Not Access Any Chemdraw Functionality. Is Their Any Fix For This?
Have a take a look at the ‘disabled objects’ in Excel. You can locate the same by means of the subsequent way:
Launch Excel 2007 and click the Microsoft Office Button. Now click the Excel Options button, it'll open the kinds pane, click on on Add-ins. In the details pane, discover the add-in within the Disabled Application Add-ins listing.
The Name column specifies the call of the meeting, and the Location column specifies the total path of the application take place.
In the Manage field, click on Disabled Items (select “Disabled Items” from the drop down listing for “Manage” inside the Excel Option dialog box), and then click on Go. Select the upload-in and click on Enable and click the Close button.
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Question sixteen. How Come When I Paste A Chemdraw Object From Word 2010 Into Chemdraw I Receive An Error Stating That The Object Does Not Fit On The Page And Is Then Placed As An Image?
This is a regarded issue inside Microsoft’s Clipboard code. Microsoft has launched a patch for this problem.
Question 17. I Need To Be Able To Create Customized Labels For R-businesses For Analysis In Excel?
There is a manner with a purpose to add greater structures that may be recognized through the Excel Add-in at some point of an R-Group Analysis. Basically, you want to create the corresponding structures inside the Nicknames folder.
In Windows XP, this folder is placed by default under: C:Documents and SettingsAll UsersApplication DataCambridgeSoftChemOffice2010ChemDrawChemDraw ItemsNicknames
If you have Windows Vista or 7, the ChemDraw nicknames structures folder is below: C:ProgramDataCambridgeSoftChemOffice2010ChemDrawChemDraw ItemsNicknames
You can use present .Cdxml documents on that folder as a start line (i.E.: Phenyl.Cdxml) to add extra systems that can be diagnosed with the aid of the Excel Add-in for the duration of an R-Group Analysis.
Question 18. Is There Any Way To Silence The Loud Beeps That Occur When One Incorrectly Clicks In The Chemdraw eleven.Zero Application?
Please check the exact model of the product you have (Help >About ChemDraw). If you aren't the use of 11.Zero.1, then upgrade to eleven.Zero.1.
11.0 users can visit the Downloads page within the Support internet web site to get the eleven.Zero.1 update totally free. If you're the use of a model older than 11, you'll need to purchase an upgrade, which you could do from the SciStore.
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Question 19. When I Paste A Structure Into Word And Print To Pdf, Atom Labels Are Extremely Mispositioned And Misscaled?
Microsoft has fixed this hassle in MS Office 2003 SP3 and above. If you're an MS Office 2003 consumer, upgrade to SP3. If you have got a version earlier than Office 2003, you could most effective be able to improve to MS Office 2007 at this point. Please be privy to our modern-day compatibility with MS Office 2007. If you aren't able to upgrade, you can try turning OFF "Use Anti-Aliasing while producing Windows Metafiles" in the ChemDraw Preferences before copying and pasting to Word.
Question 20. Any Page That Uses The Chemdraw Plugin Locks Up And Freezes My Computer?
Most possibly you've got set up Windows XP, SP2, which now has extra security that can reason this problem. Set up CambridgeSoft as a depended on supply in Internet Explorer. From the Tools menu in IE, pick Internet Options, click on at the Security tab, then the Trusted Sources alternative and installation any cambridgesoft.Com websites you need to get admission to. Quit IE, launch IE and retest.
Question 21. The Structure To Name Feature Is Grayed Out Or Does Not Appear In The Structure Menu In My Copy Of Chemdraw?
First, check to ensure you are the use of a version of ChemDraw that includes this option. You can determine the version of ChemDraw this is launching through going to the Help menu and choosing the About alternative. Next, make certain ChemDraw is calling within the proper region for the Structure to Name files. Go to the ChemDraw File menu and pick out Preferences. Click at the Open/Save tab. Check the direction of the ChemDraw Items folder indexed on this conversation box to make sure it's miles pointing to the folder that belongs to the model of ChemDraw you are launching. Even if you consider it does, erase the route and reset it to the ChemDraw Items folder inside the ChemDraw folder.