Question 1. Can The New Finacle Application Handle Automatic Transfer Of Funds Between Accounts (digital Transfer Of Funds Between Accounts)?
Yes, Finacle supports all modes of digital switch of budget like NEFT, ECS, and RTGS. Interbank and Intra financial institution transfers are in scope of CBS project.
Question 2. Certificates (nsc & Kvp) Being Digitalized As A Part Of Cbs Project? What Type Of Schemes Will Be Digitalized?
All (schemes) types of accounts could be digitized as part of CBS venture; even discontinued schemes could be saved inside the centralized server after digitalization. So, digitalized & guide certificate will truely be migrated to the brand new Finacle software program. The concept is to have all money owed in digitized form inside the new software program machine.
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Question 3. Explain The Concept Of Cpc With Respect To Pli And Cbs?
CPCs or Circle Processing Centres are predicted to do all bulk operations associated with bills commencing and processing. CPC will carry out duties like scanning of files, updating account info, KYC take a look at and so forth.
For CBS, 22 CPCs are deliberate across India, one for every circle.
The fashionable requirement vicinity of CPC is 1000sqft (for POSB) initially and will boom (at the side of body of workers) as the quantity of labor will increase. Circles may additionally need to pick out space that might be scalable in future based at the quantity of debts to be dealt with.
Question 4. Will There Be A Single Window (url) For Banking And Insurance Transactions?
No, banking transactions can be maintained/ operated through Finacle software and coverage transactions will be dealt with in McCamish software program. Since Finacle and McCamish are distinctive softwares with special architecture two distinctive URLs may be supplied for banking and insurance operations. But these URLs could be maintained in a unmarried vicinity of CSI.
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Question 5. Are Finacle Reports Customizable?
Yes, maximum of the reviews are customizable in line with the necessities of the put up workplace. However one can not add new fields to extract reports. E.G. If Date of Birth is not indexed inside the listing of objects of a document, a person can not upload Date of delivery to the file.
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Question 6. What Features Of Cbs Will Be Available In The Rict Device?
RICT device will have a cell utility version of middle Finacle product (Banking App) because the banking application. Minimal responsibilities like performing reputation or payment of money transactions and a few non- inancial transactions like update of contact no. And many others. Also can be in RICT software by using the EDBO.
RICT device can perform in modes – Online and Offline mode. In Online mode the application might be interacting directly with the relevant server, at the same time as in offline mode transactions could be stored in the RICT hardware. These transactions might be synced to the server while the RICT utility is going on-line.
Offline mode can be confined capability in evaluation to on-line mode.
Question 7. Can Cpc Agents Do Financial Transactions From The Cpc Centre?
No, handiest post places of work (department offices) might be appearing economic transactions on bills. CPC can replace the master facts (deal with, nomination details etc.) of the patron.
Ability to do transactions is based on person rights, person rights are based totally at the function supplied to the person. So, customers might be capable of do transactions if his/her consumer identity has rights to do the same. As in line with policy CPC users will now not be having monetary transactional rights connected to their person ids.
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Question eight. Can Customer Register Complaints In The Cbs Application?
Yes, customers can sign in complaints into CBS utility the use of any of the interface channels available.
Channels – IVR, Internet banking, Mobile banking, Post workplaces and so forth.
Question nine. Who Will Be The Owner Of Physical Documents Submitted By Customers And How Will They Be Stored? What Is Being Planned For Electronic Document Management?
Department of posts will continue to own the account starting shape and different files submitted by means of the customer as part of KYC.
These files will be first of all saved at the CPC for POSB and PLI clients. As the quantity of those files will increase they may be shifted to ware homes of Department of Post. Department of Post is planning to both hire or own warehouses at distinct locations of India for the garage of physical documents.
ECMS application may be used to manipulate electronic files. Account establishing form and different files for all styles of debts (SB, RD, TD, & Certificates etc.) will be scanned at the CPC, stored in the ECMS utility. These scanned documents will be linked towards respective purchaser info.
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Question 10. Does The Postmaster Need To Fill Up All Fields Of Account Opening Form During The Account Creation Process?
simplest obligatory fields need to be crammed through the postmasters or postal assistants operating at the SB counter. Non mandatory details can be stuffed at the CPC from the documents accumulated at the SB counters.
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Question 11. Can The New Cbs Application Calculate The Rd Agents Commission Amounts Automatically?
Yes, the Finacle software has the ability to calculate retailers’ fee.
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Question 12. Instant Money Order And Mo Videsh Part Of Cbs Application?
No, merchandise like Instant Money order and MO Videsh will be included into Core System Integrator (CSI) utility.
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Question 13. What About Old Accounts Which Do Not Satisfy Kyc Norms, Will They Be Migrated To Cbs?
Yes, all accounts irrespective of their KYC popularity could be migrated to CBS. The idea is to have all accounts inside the centralized CBS server. Updates/additional documentation can be amassed later from the client. The expectation is customers will offer the required KYC files once they may be positively stimulated by means of the extra centers supplied through the department submit CBS implementation. KYC has been made obligatory as a system and additionally inside the software. So, if the patron desires to use these functions (like ATM, internet banking and so on.) they'll ought to offer required KYC documents.
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Question 14. Whose Responsibility Is It To Put Cash In Atms?
Cash repute at any ATM may be monitored the usage of the ATM monitoring software utility furnished by means of CBS dealer. The software will highlight the ATMs when the quantity of cash within the ATM bin falls below the prescribed degree. The individual/branch monitoring the utility want to co-ordinate with the closest publish office and the Cash Management dealer to get the ATM replenished with cash.
So, at the same time as the coins can be furnished via publish office. The actual transfer of cash to the ATM machine could be handled via Cash Management Vendor.
Question 15. What Is The Role Envisaged For Sbco? Will They Be Disbanded?
No, SBCO will no longer be disbanded. They will remain the audit agency of POSB. It is predicted that going in addition their roles could be redefined. Existing paintings like ledger agreement etc. Might be discontinued in the future. CBS software program can have a web SBCO module for checking transactions with physical vouchers.
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Question sixteen. Will Customers Continue To Get Passbooks Or Only Statements Will Be Provided?
Customers will maintain to have passbooks.
Question 17. Does The Ecms Application Support Any Language Other Than English (multilingual)? Will Ecms Be Used Only For Cbs And Pli?
No, despite the fact that ECMS software can test files written in any language, it does now not help multilingual syntax for other operations. Data access and garage functions of the utility are facilitated only in English.
The plan is to use ECMS application because the facts garage for other departments as well. Personnel department is probably the usage of it to save provider data of personnel (HRMS software).
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Question 18. What Happens If Some Sb Entries (postings) Are Missing For Migrated Accounts?
Post places of work are anticipated to preserve their facts updated until the date of migration. In case a few entries (postings) are nonetheless missing then the software have the again dated entry feature to guide records entry of beyond records. This function can most effective be used for missed postings which much less than 30 days old. If any posting is extra than 30 days old then its economic effect want to be calculated manually outdoor of the software and the very last figure may be published as a deposit or withdrawal entry with suitable feedback.
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Question 19. Which Type Of Accounts Will Be Migrated? From Where Will The Data Be Taken For Migration Into The Cbs Environment? When Will The Actual Data Migration Happen, In Weekdays Or Over The Weekends? What Will Happen Post Data Migration?
All open bills will be migrated to the new centralized server. The facts migration pickup factors is discussed in detail below1 –
Data pick out up factors at HOs on Sanchay Post:
All Sanchay Post records for HO migration to be picked from HO database
Discontinued products facts can be picked from guide registers
Data pick out up points at SO on Sanchay Post:
All SP records – Centralized & Decentralized statistics for SO migration to be picked from SO database
Discontinued merchandise statistics can be picked from guide registers
Data choose up points at Manual SOs:
All Centralized products statistics to be picked from SOSB; Only transaction records
Decentralized & Discontinued products records may be picked from guide registers; Signature experiment all schemes; Master data
Most in all likelihood records migration will appear over the weekend. If it takes place over the weekdays then it'll be accomplished in non-working hours and after the closure of business of the involved office. All transactional and master facts will be migrated to the brand new CBS database.
Post records migration all POSB transactions could be finished over the CBS software from the very next day. To facilitate clean migration into new environment Infosys will provide 2 days of active support. Also, 7 days of acceptance trying out with lively guide from Champion person and Infosys team will be carried out at the involved put up workplace.
Question 20. Will Standing Instructions Be Migrated.
Yes, all capabilities of the accounts will be migrated into the brand new device. Standing commands can also be migrated together with the opposite account info.
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Question 21. Can I Use The Atms Provided By The Post Office To Withdraw Money From Other Bank Atms?
The approval from RBI is to support most effective ‘on us’ transactions via ATMs. We want to show our functionality to address ATM associated transactions in a closed surroundings after which migrate to each ‘on us’ and ‘folks’ transactions. ‘On us’ transactions approach ATM playing cards issued by way of branch of post will be supported most effective on POSB ATMs. POSB ATMs will act as silo ATM related to the DoP CBS environment. So, DoP clients will now not be able to use the ATMs to withdraw money from outdoor of DoP community (different bank ATMs).
After approval from RBI, India submit will collaborate with VISA, Mastercard in conjunction with RuPay of NPCI. These collaborations will facilitate withdrawal facility via VISA and MasterCard network (supporting ‘people’ transactions). It is predicted that DoP gets the approval submit the pilot implementation. Post that POSB customers can transact in other financial institution’s ATMs and vice versa.
Question 22. How To Handle Cases If A Customer Comes Up With A Valid Passbook But The Account Has Not Been Migrated To Cbs For Some Reason Or Other?
There is a idea of Office Account in Finacle; this facility can be used to facilitate such transactions. Ideally workplaces need to digitalize all debts however if for some purpose an account has been ignored and the patron comes up with a legitimate passbook. The postmaster could make the fee after validating the authenticity of the passbook and debit the Office Account of the submit office.
Question 23. Who Will Sign Off The Data From The Post Offices?
It will be the responsibility of the put up master of the concerned post office. However Postmaster has to verify/accept as true with the SBCO before signing off the facts. Postmasters also need to verify that the information migrated to the CBS is the same as their Sanchay Post office facts (at pre migrated level).
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Question 24. Can The Same Kyc Be Reused Across Various Schemes?
Yes. So, if a patron has already an account for which KYC documents had been submitted then she or he need now not submit his or her KYC report over again for opening any new account of same or different class.
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Question 25. How Will The Consolidations Of Ho Happen When The So Is Not Yet Into The Cbs Environment But The Ho Is On Cbs Platform?
SOSB on the HO will not be disbanded completely till all SOs reporting to it migrate to CBS surroundings. The SOSB workforce will keep to feed information into Sanchay Post (SP) as consistent with the modern procedure and get the consolidation from SP. Finacle reports will offer the sum of HO transactions.
These needs to be included manually till all sub publish places of work beneath a CBS HO have migrated to the CBS environment.