Question 1. What Is Landesk?
LANDesk is an asset management software program machine used to remotely inventory and control desktop computer systems. It has the ability to record on established software and hardware, permit far flung help, and installation working system security patches.
Question 2. Why Is Oit Deploying The Landesk Management Suite?
REMOTE ASSISTANCE / EFFICIENCY : OIT strives to provide the fine customer support experience. With the customer's consent and LANDesk Remote Assistance, Help Desk analysts can see exactly what the patron sees. This permits them to provide help instantly, over the smartphone. Field technicians can consequently be deployed more quick to attend to pressing hardware and software issues that require a physical presence.
ASSET MANAGEMENT : All workstations with the LANDesk Agent provide treasured inventory statistics about the machines they may be set up on; including: available storage, total RAM, and age of hardware. This will allow OIT workforce and our nearby support companions to efficaciously manage the workstation management lifecycle.
SECURITY : LANDesk will permit OIT and your departmental IT guide group of workers to deal with vulnerabilities remotely and quick. LANDesk can installation software patches on day one, or remotely exchange notebook settings to counter currently observed protection holes.
SOFTWARE UPDATES : The LANDesk Agent, blended with patch management, can make sure that all applications are up to date with the state-of-the-art safety fixes. LANDesk can update a diffusion of merchandise from many vendors. Even AU particular packages, just like the Datatel UI, may be updated via LANDesk.
REPORTING : Site directors the usage of LANDesk can create custom designed, unique reports regarding departmental hardware and software program assets.
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Question 3. Will Landesk Work On My Macintosh Or Other Non-windows Computer?
There is a LANDesk consumer for Mac OS X Tiger and Leopard, as well as a Linux purchaser. LANDesk competencies range for each of the specific operating structures, however stock reporting works across all systems.
Question four. Will Landesk Change Settings On My Managed Computer?
No. The LANDesk Agent communicates solely with the LANDesk Core server to make certain that the controlled workstation is up to date, and protected from malicious software program. Additionally the Agent performs a hardware and software program stock test, as soon as an afternoon while the computer is idle.
Question five. What Can Oit See On My Computer After Landesk Is Installed?
LANDesk will now not allow OIT to view the files for your laptop. Using LANDesk, OIT can best view stock information about the hardware components and software programs.
When the usage of the Remote Assistance device, you are able to furnish permission to a Help Desk Analyst and to proportion your computing device with them. During a Remote Assistance session, they will see precisely what you notice and be capable of flow the mouse cursor and kind via the keyboard. Please observe: permission must be granted for each consultation before viewing starts offevolved.
A Remote Assistance consultation is similar to having that person sitting with you on your workplace: you'll be able to see every movement as it is performed. You can forestall the consultation at any time.
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Question 6. Is Oit Using Landesk To Monitor Staff, Faculty, Or Student Behavior?
No. LANDesk does not screen staff, college, or students; or the websites they visit. LANDesk does test to look if your software packages are up to date with the brand new Microsoft patches, as well as patches from other organizations including Adobe, Apple, Corel, Dell, and Symantec. LANDesk also returns essential information to administrators approximately the hardware established in a college-owned workstation.
Question 7. I Have Sensitive Information On My Workstation. Is It Vulnerable To Snooping Or Tampering Via Landesk?
No. LANDesk does not growth danger. However, make sure that you store all crucial facts on a community aid, like your G or I power, to make sure that it's far cozy and sponsored up. We discourage you from storing sensitive or critical statistics to your workstation. Please touch the IT Help Desk at 202-885-2550, helpdesk@american.Edu, or AskAmericanUHelp and ask to have your computer encrypted.
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Question eight. Will Landesk Affect The Performance Of My Workstation?
LANDesk has been deployed on over 3600 workstations, both Windows and OS X, and not using a adverse consequences on performance.
Question 9. How Does Landesk Handle Mobile Laptops?
The LANDesk Agent is best energetic at the same time as utilising faraway assistance functions and sending stock to the Core Server. The rest of the time, it's miles inactive and will no longer intrude with community communication.
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Question 10. What Is Remote Assistance?
The Remote Assistance characteristic in LANDesk helps you to proportion manipulate of your laptop with an OIT Help Desk analyst. This will help OIT to more quickly and appropriately troubleshoot and remedy problems. Please observe: the Help Desk cannot get admission to your laptop or provide remote help with out your express permission. To authorize an analyst to help you remotely, you will want to click on OK when provided with a faraway help dialog field.
Question eleven. Does Remote Assistance Work When I Am Using My Workstation Off Campus`?
Yes, Remote Assistance works with workstations that aren't on AU's community, using the LANDesk Management Gateway.
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Question 12. What Information Is In The Inventory And When Is It Collected?
The inventory consists of exact information approximately all the hardware additives and software program programs established on your laptop. It can be used to determine how a lot and what form of memory is in your computer, what operating gadget you have, and the versions of the software which you use. The inventory device will run no greater than once according to day.
All of this statistics assists OIT while troubleshooting a problem with your laptop. Inventory statistics may even help departments examine their modern era belongings while it's time to buy new computer systems. The inventory device can't access any of your private documents.
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Question thirteen. What Is Asset Management?
Asset management is a mixture of inventory manage and upkeep. It allows departments solution basic questions about their computing environment, along with:
How many workstations will we very own?
When did we deploy this notebook?
Is the pc due for replacement?
Is the workstation in use?
Is the workstation the usage of one in all our software program licenses?
Is the computing device up to date with the latest antivirus signatures?
Question 14. Why Patch Management?
Patch Management enables to safeguard AU owned computer systems and AU facts from cyber criminals seeking to exploit programs which are obsolete. Patch Management maintains working machine software and programs up to date.
Question 15. Does Patch Management Replace Cca, Which Is Au's Current "fitness Check" Solution?
No. CCA will continue to be used to make certain every workstation having access to American University's community, logs in with AU credentials and passes a baseline fitness test.
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Question sixteen. What Type Of Patches Will Be Managed?
OIT will use LANDesk to decide which structures require Microsoft crucial and endorsed patches, in addition to different 0.33 party software program patches, which include: Adobe, Flash, and Java.
Question 17. When Will Patches Be Installed?
Patches could be installed on AU workstations on a wellknown month-to-month time table. You could have an possibility to defer standard patches for as a minimum 7 days, by way of clicking the SNOOZE button. After the deferral window, the patches can be brought to inclined AU owned computer systems which have LANDesk customer mounted.
In addition, there can be a want for an out of cycle patch set up to protect against a Zero-Day threat.
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Question 18. What Is A Zero-day Threat?
Zero-Day is the term utilized by protection specialists to explain a protection hole that has been located with the aid of cyber criminals that became unknown by using software builders. If we see or listen of cyber criminals exploiting the security hollow, OIT will take a look at, after which deploy the perfect patch to inclined systems as quickly because it will become to be had. This set up may also occur outside of our month-to-month agenda.
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Question 19. Will My Workstation's Performance Be Impacted When A Patch Is Being Installed?
The overall performance effect of patching will rely on the kind and amount of patches being implemented. However, the effect can be identical to that of installing the patches thru the Windows Update web site. To decrease user impact, customers are given the possibility to defer standard patches for at least 7 days.
Question 20. How Can I Ensure That Patches Are Installed At My Preferred Time?
If you're maintaining your applications patched and updated, it'll no longer be necessary for LANDesk to install patches.
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Question 21. What Happens If A Particular Patch Is Not Compatible With My System/application?
Before each monthly patching cycle, all patches may be inventoried and announced in Today@AU and via electronic mail to our technical group leaders. These patches may be tested internally by means of OIT as well as by way of our technical team leaders. We will allow 3 weeks to skip from the initial release of the patch until the deployment date for stop consumer checking out, earlier than patches become obligatory.
Question 22. Will Patches Be Installed On My Mac?
At this time, OS X patching has no longer been applied. However, we are currently testing using the LANDesk Agent for OS X to patch OS X workstations.
Question 23. What Is Landesk Desktop Manager?
LANDesk Desktop Manager can be accessed via your pc, and carries the Software Deployment Portal and LaunchPad. The Software Deployment Portal is a feature of LANDesk that deploys software to focused agencies of users. The LaunchPad serves as a preferred location for documents or packages that ought to be standardized on all AU workstations. Both capabilities allow OIT to vicinity software patches and software applications in a single valuable region, so users can update and deploy software from their computer systems.
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